A highly skilled operations manager with a wide range of experience within the contact centre and other industries. An energetic and creative leader with a proven track record of delivering business objectives. A pragmatic, energetic Director of Sales and Customer Services, Training Manager, Consumer Finance Management & Retail Motor Business Manager, consistent at exceeding targets.
Founder of an online store, sourcing merchandise, understanding the digital market strategically and exceeding sales targets.
Able to lead from the front, motivate and develop teams to fulfil their potential. A commercially astute and skilled communicator with experience in the successful implementation of multiple big ticket strategic objectives such as major change, recruitment programmes, CRM, along with numerous quality, planning, reporting and service initiatives.
International Director managing 13 different language speaking countries across multiple digital platforms. Working with C-suite executives innovating sales and service for online recruitment.
An excellent communicator able to effectively communicate ideas to a variety of audiences. Uses advanced interpersonal skills to collaborate with diverse individuals to ensure corporate success.
My wide background in Sales across the digital market and leveraging those skills will help you on all platforms including LinkedIn, should you choose to collaborate with me.
• Successfully managed large-scale sales operations in a Fortune 100 complex, media organisation with 5000 staff across 5 locations, including management of outsource partners and administration and responsibility of an annual budget of £10m.
• Led Sales Contact Centre teams (in-house and outsource) to achievement of 8.5 million subscribers, personally achieving in excess of 3.4m new customers.
• Led Customer Services for EMEA, covering 13 different language requirements, supporting 3 distinct groups (Sales, Clients, Jobseekers).
• Devised and implemented a Quality & Process Improvement department, supporting all reporting, process design, internal communication and project management requirements for a sales operation employing over 1500 staff.
• Designed and successfully delivered many incentive programmes for all levels of Contact Centre with analysis proving dramatic improvements in sales.
• Successfully and concurrently set up two new retail businesses, one off and one on-line.